Holy fucking retards, Batman!

Oh my gods, I can actually believe that Createspace and Amazon are ripping people off.  I can’t say they’re doing it on purpose.  Really, working with their damned site and format has lead me to believe that Amazon has monkeys in key management and technical positions.

Still, deliberate or incompetence, this is bullshit and they need stopped.  Let’s rattle the cage a little and see what happens, yes?

Do Amazon and Createspace rip off Indie publishers with failure to correctly report sales?

Guest post by John. R. Clark, Managing Editor at AgeView Press

When AgeView Press Indie pubbed the book FLYING SOLO in May of 2012, the author, Jeanette Vaughan  immediately began tracking sales.   She heard from excited friends and family who immediately emailed when ordering their copies.  The first sales were off ofCreatespace’s e-store with the title ID number given to the author.   Then, through Amazon, a week later, when the book went live on the site.  Finally on Kindle, when the ebook format was completed.

ostrich head in the sand

“Where, oh where are my royalties?”

Initially, things appeared kosher.    People exclaiming that they had ordered the book, were showing up within a day or two on the electronic royalty reports with a reasaonable accuracy.    But by June and July, sales descrepencies were noted by the author from customers claiming that they had purchased the book directly through Amazon, not an Amazon affiliate.    Many of these sales were simply not listed.The author contacted Createspace customer support, who gave assurance that all sales were being accurately reported.   FLYING SOLO was now also on Kindle Direct Publishing (KDP) Select as well as expanded distribution channels, which included Amazon affiliates in the UK, France, Germany, Italy, and Spain.    Sales were being reported to the author from readers and bookclubs in Canada, Australia, and New Zealand.

The first note of apparent discrepancy came when a dear friend of the author ordered three copies of the book from Amazon in June.    These books were ordered all at the same time, from Amazon.com direct.   Yet, that cluster of three sales was never posted as such.      Another instance in early July involved the same issue.    Again, a customer ordered three copies, yet no sales were trackable through Amazons channels for three sale purchased on the same day.

Meantime, the author was making public appearnances, being featured on blogs and radio, and rounding with booksignings.   During the months of June and July, no expanded distribution channel sales were posted on the royalty report, yet customers were emailing the author letting her know how much the book was being enjoyed overseas.   More than 15 five star reviews for the novel were posted on Amazon.  (Continued here)

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